All orders over R1500 will receive FREE domestic delivery across South Africa. Smaller orders will be charged a R99 delivery fee.
Need your parcel fast? We have overnight shipping available for an additional R150 per order.
Deliveries are made Monday to Friday, 8 a.m. – 5 p.m.
In general, your order will be delivered within three to five working days, after dispatch. Should the item be out of stock, our customer services team will contact you. Items needing resizing or makeups will take twelve to fourteen working days
On delivery, you will receive a delivery note showing the date and time for you to sign acceptance. You will receive a detailed tax invoice by email. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
All jewellery item orders over R5000 a Broadway Jewellers valuation certificate will be issued. Every valuation certificate issued with diamonds in the item over R5 000, shall be tested at Broadway Jewellers with a certified diamond tester before being delivered. This diamond testing will be stated on the Broadway Jewellers valuation certificate.